Amrit Lama

Waiter

Saudi Fusion restaurant

2021 - 2023

Delivered high-quality table service in a fast-paced international fusion restaurant, ensuring accuracy and guest satisfaction.
Communicated menu items, allergen details, and dietary options to support informed guest decisions.
Maintained workstation hygiene, side-station readiness, and service sequence standards across all shifts.
Collaborated with kitchen staff to ensure timely order delivery, plate presentation, and reduced service errors.
Resolved guest concerns through professional complaint handling and calm service recovery.

Gerard Cafe and Restaurant

2023 - 2026

Led daily FOH operations, ensuring smooth table flow, accurate order processing, and timely service for 200+ covers per day.
Supervised and coached staff on SOPs, hospitality etiquette, allergen awareness, HACCP standards, and up-selling strategies.
Increased per-cover revenue through strategic upselling, personalized recommendations, and guest engagement.
Managed VIP reservations, POS billing, and end-of-shift cash reconciliation with zero discrepancies.
Coordinated with kitchen and management teams to maintain food quality, plating standards, and service consistency.