Abdoulie F Colley

ROOM ATTENDANT

KAIRABA BEACH HOTEL

2016 - 2018

Change bed linen and make beds
Replace used towels
Sweep and mop floors and Dust furniture
Replenish bath care products (e.g. soap and shampoo)
Restock beverages and food items in the mini-bar
Clean public areas, like corridors
Report any technical issues and maintenance needs
Address guests’ queries (e.g. on additional services)
Help guests retrieve lost items
Ensure all assigned rooms are clean and tidy by the end of the shift
Follow hotel security guidelines

WAITER

KAIRABA BEACH HOTEL

2018 - 2022

Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials.
Offer menu recommendations upon request.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using a POS ordering software order slips or by memorization.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Carry dirty plates, glasses and silverware to kitchen for cleaning.
Follow all relevant health department regulations.
Provide excellent customer service to guests.