About Me
With a Bachelor’s degree in Information Technology and hands-on experience in technical support and customer service, I am confident in my ability to contribute effectively to your dynamic support team.
In my recent role as an IT Intern at Ormat Technologies Kenya, I provided first-line support, handled user inquiries, and ensured timely resolution of issues while maintaining accurate service records. Additionally, my freelance experience has strengthened my ability to manage multiple client requests, troubleshoot problems efficiently, and deliver excellent customer service in fast-paced environments.
I possess strong communication and problem-solving skills, with a keen focus on achieving high customer satisfaction and First Contact Resolution. My experience supporting users and working with digital systems has prepared me to handle customer interactions professionally, including international clients.
I am highly motivated, adaptable, and committed to delivering quality service that aligns with your organization’s performance standards. I would welcome the opportunity to contribute to your team.
