About Me
I bring over five years of experience in customer service and success leadership, having led high-performing teams in both SaaS and startup environments. In my previous roles, I focused on coaching agents, improving support processes, and handling escalations with a calm and solutions-oriented approach. I'm experienced in setting KPIs, conducting performance reviews, and using data to drive customer satisfaction and operational efficiency. I'm also well-versed in tools like Zoho, and thrive in fast-paced, dynamic settings where customer experience is at the core of business growth.
