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IT Apprentice – IT Coordinator
Alba Hotels
2025 - 2026
Administered internal web-based management tools (JavaScript, Node.js, MySQL), reducing manual account-provisioning time by approximately 40% and eliminating data-entry errors across 50+ user accounts. Utilized custom React dashboards for real-time monitoring of POS and VoIP telephony systems, cutting average incident-detection time by 30% for operational teams. Maintained and optimized backend database queries and scripts to enforce data integrity, enabling real-time reporting across server infrastructure to support executive decision-making. Managed proactive testing and continuous troubleshooting cycles on production applications, sustaining zero critical downtime incidents across a high-traffic hospitality environment throughout the engagement. Collaborated Partnered with operational, finance, and front-desk stakeholders to align business requirements with existing system capabilities, improving end-to-end workflow efficiency by an estimated 25%.
IT Apprentice – Systems Administration
The Social House
2025 - 2025
Managed user account administration for 80+ employees by enforcing a robust Role-Based Access Control (RBAC) framework, strengthening overall security and reducing unauthorized-access incidents to zero. Overlooked and maintained LAN and VoIP telephony infrastructure, consistently restoring full network uptime within 2 hours of fault detection and sustaining a 99%+ operational availability rate. Diagnosed and resolved escalated technical issues across Server, POS, and Telephony systems, compressing average ticket-resolution time by 35% through systematic root-cause analysis.
IT Attachee – Software Developer
Maragua Level 4 Hospital
2024 - 2024
Led the development team in building a full-stack Asset Management System and a Health Record Management System from scratch (PHP, JavaScript, MySQL), digitizing over 1,500 patient and asset records and slashing data-retrieval times from 25 minutes down to under 3 seconds. Relied on normalized database schemas and built intuitive, role-specific UI workflows to streamline data accessibility, successfully supporting 45+ concurrent clinical users and saving staff an estimated 12 hours per week in administrative overhead. Managed the team's implementation of a multi-layered security framework—incorporating server-side validation and secure query handling—effectively eliminating vulnerabilities, ensuring high data privacy, and keeping the platforms fully aligned with Kenya's healthcare standards.
Volunteer IT Trainer & Cybersecurity
Local Community Centre
2023 - 2023
Part of the leadership team that managed and executed intensive coding bootcamps for 60+ students and job seekers, delivering structured curricula covering web development and digital literacy to achieve a 90% learner-confidence improvement rate. Collaborated with team members to facilitate hands-on workshops that simplified complex technical concepts, enabling 14 participants to successfully transition into formal employment or freelance technical work post-training. Jointly drove a community-wide digital safety campaign focusing on phishing prevention, data protection, and secure online practices, successfully educating 200+ local individuals on reducing exposure to cyber risks.
Murang'a University of Technology, Kenya
B.Sc., Information Technology, Second Class (Upper Division)
2021 - 2025
Muhoho Boys High School, Kenya
Kenya Certificate Of Secondary Education, Grade B plain
2016 - 2021
Oracle Cloud Infrastructure 2025 AI Foundations Associate
, License N/A
Introduction to Cybersecurity
, License N/A
Principles and Applications of Cloud Computing
, License N/A
Introduction to Data Science
, License N/A
Pulsefit GYM System
Project Overview: A comprehensive management infrastructure designed for fitness centers to streamline membership tracking, automate workout scheduling, and monitor subscription lifecycles. Operational Focus: Focused on reducing administrative overhead by ensuring secure, reliable data handling for member check-ins and active billing statuses.
Guardian Hotel System
Project Overview: A sophisticated hospitality-tech system designed to centralize complex property operations through intuitive user workflows. Operational Focus: Built to minimize operational friction between front-desk, management, and back-of-house teams, ensuring smooth data continuity across shifts.
Shammalink POS
Project Overview: A high-volume retail-tech transaction interface tailored specifically for fast-paced stationery environments, featuring live inventory and sales analytics. Operational Focus: Designed to optimize point-of-sale processing speeds and eliminate tracking gaps between physical inventory stock levels and daily financial logs.
Kenya Lab Supplies Hub
Project Overview: A specialized e-commerce ecosystem engineered to handle institutional and educational procurement pipelines for laboratory equipment and chemicals. Operational Focus: Simplifies the ordering workflow for complex, regulated supplies, providing a reliable digital storefront that matches strict institutional procurement standards.
Mainglobal Procurement
Project Overview: A comprehensive full-stack corporate procurement platform built to connect global supply chain logistics with executive strategic decision-making. Operational Focus: Focused on supply chain transparency and operational continuity, providing tools that help coordinate complex vendor timelines and inventory tracking.
Shammalink Stationery
Project Overview: A refined, performance-optimized e-commerce platform dedicated to high-volume distribution of premium office essentials and notebooks. Operational Focus: Optimized for rapid page load speeds and reliable customer checkout flows to ensure maximum conversion rates and frictionless digital retail operations.
