About Me
Hi, this is Noor Mohamed with a solid foundation in IT and hands-on experience in both technical support and training roles, I am confident in my ability to deliver high-quality service and contribute effectively to any team.
At Hexaware Technologies, I managed client-specific troubleshooting, resolved escalated issues, and developed help desk procedures, consistently meeting SLAs. As a Course Instructor at Ingage Technologies, I designed and delivered training programs that improved employee engagement and skill development. My ability to combine technical expertise with clear communication has allowed me to support both systems and people efficiently.
I am passionate about technology, proactive in problem-solving, and committed to enhancing user satisfaction.
