About Me
Customer Service Specialist with 4+ years delivering exceptional multi-channel support across phone, WhatsApp,
email, chat, and smart applications. Proven track record in resolving complex inquiries, managing escalations, and
maintaining high customer satisfaction scores. Currently serving at MOHRE Contact Center (UAE Government) since
December 2025, ensuring compliance with strict service quality standards. Former Subject Matter Expert at
Teleperformance, coaching teams and optimizing workflows. Skilled in CRM systems (HeroCare, Salesforce,
Genesys, Avaya) with strong focus on first-contact resolution and customer retention.
