Mary Ochieng

Team Leader - Business Development

Executive Healthcare Solutions

2022 - 2024

Nairobi

Developed and executed strategies to enter new markets, identified potential partners and explored growth opportunities in different.
Prioritized workflow and resolved daily operational challenges to support goal achievement.
Provided daily direction to team members to achieve departmental goals.
Monitored and reviewed overall performance metrics to achieve set objectives.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Conducted thorough market research to identify potential clients, emerging trends and competitors; analyzing market data to develop targeted strategies.
Built and maintained strong relationships with existing and potential clients, understanding their specific insurance needs and tailored solutions accordingly.
Possessed a deep understanding of the company's private medical insurance offerings, including coverage options, benefits and pricing structures.
Negotiated terms, pricing, and contractual agreements. Closed deals efficiently while ensuring they align with company goals and policies.
Liaised with underwriters, claims team and other internal stakeholders to ensure service delivery and client satisfaction.
Stayed up to date with industry regulations, compliance requirements and international healthcare standards; ensuring all business practices aligned with legal and ethical standards.
Delegated projects and distributed tasks to team members as per area of expertise.
Educated clients and brokers/agents about the benefits of private medical insurance, providing expert guidance on selecting the most suitable plans.
Gathered feedback from clients/brokers/agents to understand their satisfaction levels, identify areas for improvement, and relay valuable insights to relevant teams.

Business Development Executive

Executive Healthcare Solutions

2017 - 2022

Nairobi

Cultivated productive customer relationships based on in-depth business knowledge and top-notch service.
Worked with internal staff to develop proposals for business services and product sales.
Used salesforce to manage and track sales leads for optimal performance.
Connected with customers, serviced accounts and completed regular follow-up to consistently achieve sales targets.
Employed direct or business-to-business sales approach focused on new business acquisition to exceed sales targets.
Fostered productive business relationships and promoted long-term growth opportunities.
Executed and created sales campaigns to targeted customers with internal and external databases.
Attended networking events to represent company and market business services.
Actively prospected for new sales leads and business opportunities.
Refined healthy sales pipeline by uncovering new opportunities, following up on leads and managing existing customer base.
Used cross-selling and upselling to boost value of customer purchases.
Trained brokers on the products and maintained meaningful partnerships to ensure growth of broker portfolios.