Mercy Makena

Data Administrator

NTX Homebuyer Texas

2022 - 2026

USA

• Worked remotely and independently for a US-based company for over four years; managed my own calendar, assignments and email correspondence daily in Google Workspace and communicated with the team on Telegram
• Researched US county websites and public records, extracting property information and organising findings in Excel
• Handled records including foreclosures, substitutions of trustee, divorce filings, liens, affidavits of heirship, deeds, evictions and probate cases
• Requested code violation records from city secretaries and organised the returned information for further use
• Took on expanded responsibilities, uploading, cleaning and organising records in REI Sift
• Conducted skip tracing and contact research using Skip Genie, FileZilla (IDI), SmartSkip and TruePeople, including obituary research to identify relatives of deceased property owners
• Prepared reports and wrote role-specific playbooks documenting work processes and procedures

Debt Collection Officer

Uwezo Microfinance Bank Ltd

2017 - 2017

Kenya

• Negotiated repayment plans with customers, reporting a 90% success rate in collecting overdue accounts
• Developed strategies to identify high-risk delinquent accounts, contributing to a reported 25% reduction in outstanding balances in the first quarter
• Worked with the legal team to prepare and submit documentation for court proceedings and debt recovery
• Assessed borrowers' finances to flag repayment risks; contributed to a reported 15% decrease in new delinquent accounts within six months
• Offered tailored debt management plans, contributing to a reported 20% increase in customer satisfaction

Credit / Loan Officer

Equity Bank (K) Ltd

2011 - 2016

Kenya

• Completed credit appraisals for over 200 clients annually using Finacle and CAS, reviewing financial statements, credit reports, references and loan feasibility
• Improved credit evaluation procedures, contributing to a reported 20% reduction in average loan processing time
• Developed recovery strategies contributing to a reported 15% reduction in past-due balances and bad debt
• Supported risk assessment work contributing to a reported 10% decrease in the non-performing loan portfolio
• Trained staff on credit policies, risk management and compliance guidelines
• Worked with marketing teams on targeted loan products, contributing to a reported 25% increase in the loan portfolio in the first year

Research Assistant (short-term contract)

Publix Africa Ltd, with Kenya Human Rights Commission (KHRC)

2011 - 2011

Nairobi, Kenya

• Collected data through questionnaires, interviews, group discussions and observation.
• Entered data into the system and filed records.
• Presented research findings.

Research Assistant (short-term contract)

Development & Governance Consultant Company

2010 - 2010

Nairobi, Kenya

• Administered questionnaires and collected data in the field.
• Conducted interviews, engaging respondents and encouraging them to take part.
• Interpreted questions into the local language for respondents.