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IT Specialist (IT Support / Technician)
HJFMRI (PEPFAR Program)
2025 - 2026
Seme Sub-County, Kisumu, Kenya
Sustained 99% system uptime across 25 health facilities (including Kombewa, Miranga, Manyuanda, Arito and Ratta hospitals) through proactive monitoring, preventive maintenance and rapid incident response.
Led the migration of on-premises servers to cloud infrastructure, preserving data integrity and keeping service disruption to a minimum.
Administered the TaifaCare EMR (OpenMRS-based) on Ubuntu servers, covering installation, configuration and ongoing maintenance.
Kept the EMR stable by managing Apache Tomcat 9 application lifecycles and Java runtime environments.
Resolved data synchronization issues and protected data integrity by running regular MySQL database audits.
Restored and maintained connectivity by configuring and troubleshooting facility networks, including IP addressing, firewall rules and inter-site links.
Delivered Tier 1–2 helpdesk support, and trained healthcare workers and non-technical staff on EMR use, IT security best practices and standard operating procedures.
ICT Intern
Kenya Marine and Fisheries Research Institute (KMFRI)
2025 - 2025
Kisumu, Kenya
Resolved hardware and software issues for research staff by triaging and handling Tier-1 helpdesk requests.
Improved issue visibility and response time by logging every technical incident in the IT tracking system.
Configured user workstations and supported accurate, reliable research data entry.
KCA University, Nairobi, Kenya
Bachelor of Business Information Technology (BBIT), Business Information Technology,
2026
KCA University, Nairobi, Kenya
Diploma in Business Information Technology, Business Information Technology,
2025
St. Mary's Mabera Girls, Migori, Kenya
Kenya Certificate of Secondary Education (KCSE),
AWS re/Start – Cloud Practitioner track (Ajira Digital, Cohort 15)
, License N/A
Deloitte WorldClass Program
, License N/A
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