Nand Kishor

Manager Lab Operations

Shalina Health care

2024

Lagos Nigeria

Supervise day-to-day activities of all departments within the lab (Biochemistry, Hematology, Microbiology, Histopathology, etc.)

Ensure timely and accurate sample processing and report generation.

Monitor workflow to ensure maximum productivity and minimal turnaround time (TAT).

Manage inventory of reagents, consumables, and equipment.

Lead, train, and supervise laboratory technicians and staff.

Conduct performance evaluations and schedule regular team meetings.

Ensure compliance with work shifts, duties, and attendance.

Implement and monitor quality control and quality assurance programs (NABL, ISO, CAP if applicable).

Ensure adherence to standard operating procedures (SOPs).

Coordinate internal and external audits and implement corrective actions.

Ensure smooth coordination with doctors, patients, collection centers, and logistics.

Handle escalated complaints or queries regarding reports or services.

Coordinate with front office and customer support teams for better service delivery.

Maintain proper documentation of all processes, incidents, and test results.

Prepare monthly reports on operational efficiency, expenses, and departmental performance.

Ensure preventive maintenance and calibration of lab equipment.

Liaise with vendors for service contracts and repairs.

Support the adoption of new technologies and automation.

Laboratory Manager

Mediheal Hospital & Fertility Centre

2022 - 2024

Eldoret Kenya

I am responsible for overseeing daily operations of the laboratory, ensuring quality standards, regulatory compliance, and the effective utilization of resources. This role involves managing personnel, maintaining equipment, ensuring accurate test results, and coordinating with other departments.

Manager Lab Operations

Path Care Lab Pvt & Ltd

2018 - 2022

Gurgaon

I am responsible for overseeing the day-to-day operations of the diagnostic/laboratory/medical centre. This role involves ensuring smooth functioning, maintaining high-quality service standards, managing staff, ensuring compliance with health and safety regulations, and achieving business and operational goals.

Operational Management:

Staff Management:

Customer Service:

Compliance & Safety:

Quality Manager

Dalmia Biz Pvt &Ltd

2016 - 2017

Noida

Job Summary:

The Quality Manager is responsible for establishing and maintaining a quality management system (QMS) that ensures products and services meet internal and external quality standards. This role involves developing quality policies, auditing processes, training staff, and driving continuous improvement across the organization.

Section Technical Coordinator

Fortis hospital

2011 - 2016

Noida

The Section Technical Coordinator is responsible for overseeing and coordinating the daily technical operations of a specific laboratory section (e.g., Haematology, Biochemistry, Microbiology, etc.). This role ensures that testing procedures comply with quality standards, laboratory protocols, and regulatory requirements. The coordinator provides technical supervision, supports troubleshooting, and serves as a liaison between lab staff and management.

Scientific Officer

Maharaja Agrasen Hospital

2005 - 2011

New Delhi

Oversee the performance and workflow of laboratory testing in departments such as biochemistry, microbiology, serology, hematology, molecular biology, etc.

Ensure standard operating procedures (SOPs) are followed in all testing areas.

Monitor turnaround time (TAT) and take corrective actions as needed.

Implement and monitor internal and external quality control programs.

Conduct regular audits and participate in laboratory accreditation processes (e.g., NABL, ISO).

Maintain documentation of all quality assurance activities.

Review and validate diagnostic test results before release.

Interpret complex test findings and communicate them with clinicians when needed.

Ensure accuracy and completeness in laboratory reports.

Oversee calibration, maintenance, and troubleshooting of laboratory instruments.

Maintain inventory of reagents, chemicals, and consumables.

Approve and manage procurement requests for scientific materials.

Train and supervise laboratory technicians and technologists.

Ensure continuous professional development and competency assessment of the team.

Organize CMEs (Continuing Medical Education) and scientific discussions.

Support method validation, new test setup, and implementation of emerging technologies.

Collaborate on research projects and contribute to scientific publications.

Ensure laboratory compliance with bio-safety, waste disposal, and regulatory norms.

Enforce safety protocols for infection control and occupational health.