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ICT Attachment
Ministry of Agriculture and Livestock, Kenya
2024 - 2024
Kenya
Provided Level 1 and Level 2 technical support to more than 30 users, ensuring prompt issue resolution and minimal operational downtime.
Installed, configured, and maintained Windows workstations, printers, and peripheral devices.
Diagnosed and resolved network connectivity issues involving LAN, WAN, TCP/IP, DHCP, and DNS services.
Managed Microsoft Office 365 accounts, email configurations, password resets, and Active Directory user administration.
Performed routine hardware maintenance, system updates, antivirus management, and data backup procedures.
Assisted users in troubleshooting software and hardware issues to improve productivity.
Trained staff on computer usage, cybersecurity awareness, and information security best practices.
ICT Attachment
Ministry of Trade and Cooperatives, Kenya
2023 - 2023
Kenya
Assembled and configured desktop computers, installed operating systems, drivers, and business software applications.
Supported CCTV monitoring systems and maintained network connectivity across departments.
Diagnosed and repaired computer hardware components, including RAM, hard drives, power supplies, and motherboards.
Maintained ICT asset inventories and documentation using Microsoft Excel.
Assisted with VSAT setup and internet connectivity support during field operations.
Provided end‑user technical support and system maintenance services.
Borabu Technical Training Institute
Diploma, Information and Communication Technology, Credit
2022 - 2025
Activities and Societies: Computer Networks
Hardware Maintenance
Database Management Systems
Web Design
Cybersecurity Fundamentals
Systems Analysis and Design
Migwani Boys High School
KCSE, Secondary Education, C-
Network Setup Project
Designed and implemented a Local Area Network (LAN) for a 15-computer laboratory environment.
Configured network devices and ensured reliable connectivity between workstations.
PC Assembly and Operating System Deployment
Assembled, configured, and deployed more than 20 desktop computers.
Installed Windows operating systems, device drivers, and productivity software.
CCTV Installation Project
Assisted in the installation and configuration of IP surveillance cameras.
Supported remote viewing setup and basic system maintenance.
