About Me
I am an accomplished Pensions and Insurance Administration professional with extensive experience spanning pension fund administration, insurance operations, regulatory compliance, governance, systems implementation, product development and client relationship management. Experienced in overseeing end-to-end pension fund operations, including contributions, benefits, records management, financial processes, taxation, regulatory reporting and stakeholder engagement.
I bring a strong combination of technical expertise, regulatory knowledge, operational discipline and improvement, technology awareness and customer-focused service. Proven experience working with Boards of Trustees, sponsors, regulators, service providers, auditors, internal business teams and pension members, while maintaining high standards of compliance, accuracy and service delivery.
My key strength is the ability to bridge business requirements and technology, demonstrated through involvement in the development and implementation of pension administration systems and the rollout of a Life Income Drawdown product. I am skilled at translating business and regulatory requirements into practical processes, system parameters and operational solutions.
Recognized for being detail-oriented, organized, solutions-focused and committed to quality, with strong reporting, communication, problem-solving and stakeholder-management capabilities. Brings the ability to help organizations strengthen operational efficiency, manage regulatory and operational risk, improve client experience and deliver dependable solutions that create value for both the organization and its clients.
