Haji Hafez Mohammed

Customer Service / Coordinator

FN STEELS

2023 - 2025

India

Responded to customer inquiries via phone, email, and WhatsApp.

Resolved customer complaints in a polite and professional manner.

Coordinated with internal teams to ensure timely issue resolution.

Maintained accurate customer records and service reports.

Followed up with customers to ensure satisfaction and service quality.

Customer Service Advisor

Swiss Capital Brokerage LLC

2022 - 2023

United Arab Emirates

Assisted customers with product and service related queries.

Provided clear and accurate information to customers.

Handled objections and concerns while maintaining service standards.

Ensured compliance with company policies and customer service guidelines.

Sales Assistant

Enoc Retail LLC

2020 - 2021

United Arab Emirates

Supported daily customer service operations.

Handled billing queries, returns, and service requests.

Delivered consistent and friendly customer interactions.

Sales Promoter

Lot Mobiles

2016 - 2020

India

Engaged customers professionally to promote products, services and offers.

Addressed customer questions and provided assistance on selection of the product.

Collected feedback to improve service quality.