Haileab Tesfay

Junior Customer Service Officer

SHEGER MICROFINANCE S.C

2026

Addis Ababa, Ethiopia

Provide front-line customer service by handling inquiries, complaints, and service requests professionally • Promote and explain microfinance products (loans, savings, and other services) to clients • Receive, review, and process loan applications in line with institutional policies • Conduct basic credit assessments, including client background checks and business evaluations • Support loan disbursement and ensure proper documentation of all transactions • Monitor loan repayments and follow up on overdue accounts to minimize portfolio risk • Mobilize savings and assist clients with deposit and withdrawal transactions • Maintain accurate and up-to-date client records and financial data • Prepare daily, weekly, and monthly activity and performance reports • Conduct field visits to clients for appraisal, follow-up, and relationship management • Contribute to client acquisition and branch business development activities • Ensure compliance with internal procedures and regulatory requirements.

Customer Service Representative

ISON XPERIENCE

2026 - 2026

Addis Ababa, Ethiopia

Handle inbound and outbound customer interactions via phone, email, and chat. • Provide accurate information about products and services to customers. • Resolve customer complaints and issues in a timely and professional manner. • Maintain high levels of customer satisfaction and service quality Record and update customer information in the system accurately. • Escalate complex issues to the appropriate department when necessary. • Follow company procedures, guidelines, and service standards. • Manage multiple tasks efficiently while meeting deadlines and targets. • Build and maintain positive relationships with customers. • Ensure confidentiality and proper handling of sensitive information.

Executive

JAY JAY TEXTILE PLC

2025 - 2025

Addis Ababa, Ethiopia

Analyzed and improved production processes to enhance operational efficiency. • Conducted time studies and supported line balancing for optimal workflow. • Monitored key performance indicators (KPIs) and prepared performance. • Reports Identified process bottlenecks and implemented improvement actions. • Ensured efficient use of labor and materials in production lines. • Maintained accurate records and supported data-driven decision making. • Coordinated with cross-functional teams to achieve production targets. • Contributed to continuous improvement initiatives and waste reduction.

Radio Operator

International Committee of the Red Cross (ICRC)

2021 - 2023

Sirre, Ethiopia

Faxing and scanning of documents as requested by departments within delegation - Broadcasting of information concerning security alert locally, using relevant means, i.e. VHF, SMS, or mobile phone • Attribution of ICT equipment (Telecom Materials, VHF-Radio and Sat phone - Maintain (HF) continuous communication with ICRC mobile stations and personnel in the field, Gather information on teams location, status, and pass security information. • Assist other mobile stations in relaying of information in case of propagation problems. • Ensure radio communication procedures and good practice are known and applied at all times. • Maintain VHF radio contacts with mobiles stations and ICRC personnel within range for regular communication pertaining to their operations. • Contribute to adequate training of ICRC users on the use and procedures of telecommunication equipment. • Radio communication, Data service, Incident Management and Monitoring Switching board and logging. • Maintaining accurate record of communications and ensured compliance with organizational protocols, supporting visitors by giving training of radio usage, sharing important information, like their accommodation and other administrative tasks. • Operated and maintained radio communication equipment for internal and external coordination. • Monitored radio frequencies and relayed messages accurately and efficiently. • Ensured timely communication between field teams, management, and emergency response units. • Maintained logs of communications, incidents, and daily operational activities. • Followed strict communication protocols to ensure security and confidentiality. • Assisted in coordinating logistics, personnel, and emergency responses through radio channels. • Troubleshot and reported technical issues with communication equipment. • Participated in routine maintenance and inspections of radio devices. • Supported team in gathering and transmitting critical information under time-sensitive situations. • Collaborated with colleagues to ensure smooth communication flow across departments.