About Me
I am a Customer Service Agent with six years of experience specializing in client satisfaction, first contact resolution, telesales, leads qualification, cold calling, technical troubleshooting and interaction follow up. I have a proven track record and an additional certification in Customer service. I have been able to improve CSAT Scores by 15% (from 78% to 93%) through strategic script redesign and real-time feedback integration. I am adept at delivering efficient, high quality service while driving team success and customer loyalty.
