Dhivya Murugesh

Business Relationship Specialist

Unique World Robotics

2024

Managed client records and streamlined internal communication, handling 200+ inquiries per month and reducing response time by 25%. Produced data‑driven reports and customized proposals that increased stakeholder transparency and informed strategic decisions. Analyzed market trends to uncover growth opportunities, driving a 15% increase in new business leads. Identified and mitigated operational risks, improving service reliability and boosting client satisfaction scores by 12%.

Customer Engagement Team Lead

Simpled International Education Pvt. Ltd

2022 - 2024

US

Directed cross‑functional teams to design, launch, and monitor engagement campaigns, elevating CRM data accuracy by 30% across 5,000+ contacts. Coordinated training sessions, webinars, and client events, increasing attendance by 40% and strengthening brand presence. Optimized order processing, vendor coordination, and inventory workflows, cutting cycle time by 20%. Developed performance dashboards and executive presentations that guided strategic decisions, boosting customer retention by 18%.

Marketing & Events Coordinator

Milestone Exhibitions

2018 - 2022

Coordinated 50+ high‑impact events annually, reducing vendor turnaround time by 15% and raising attendee satisfaction scores by 10%. Designed and executed multi‑channel communication plans (email, CRM, portals) that boosted engagement by 35%. Generated post‑event analytics, converting feedback into actionable insights that increased event ROI by 12%. Created training materials and knowledge base content, standardizing processes and cutting support tickets by 20%.