Brenda Gaston SAMBANY

Assistant Accountant Intern

LFL MADAGASCAR

2025 - 2025

Antananarivo, Madagascar

Processed and verified invoices, ensuring accuracy of financial records and compliance with internal procedures. Reconciled bank statements and general ledger accounts, identifying and resolving discrepancies promptly. Prepared monthly financial reports and supported budgeting processes by gathering and organizing data. Maintained accurate transaction records using accounting software, contributing to streamlined month-end close. Collaborated with the finance team to improve internal control procedures for the cash cycle.

Customer Service Officer

Webhelp

2024 - 2025

Madagascar

Managed high-volume customer inquiries via phone and email, maintaining a 95%+ satisfaction rating. Utilized CRM software to track customer interactions and resolve issues efficiently within SLA timeframes. Processed orders, returns, and refunds accurately, ensuring seamless customer experience. Collaborated with cross-functional teams to improve service delivery standards and reduce response times.

Customer Advisor Intern

Bank of Africa

2021 - 2021

Antananarivo, Madagascar

Assisted customers with banking product inquiries and account services, ensuring positive client experience. Processed transactions and account openings while maintaining strict compliance with banking regulations. Provided operational support to senior advisors during peak business hours, enhancing branch efficiency. Resolved customer complaints by identifying root causes and proposing effective solutions.