About Me
My name is Boniface Mulako, and I have a strong background in hospitality and customer service, with hands-on experience in front office operations, guest relations, and administration. I hold a Diploma in Hospitality Management and a Certificate in Hotel & Catering Supervision from the Institute of Commercial Management. Over the years, I’ve worked in various roles including Receptionist, Mixologist, Unit Accountant/Assistant Manager, and Guest Service Agent, which have given me a well-rounded skill set in service delivery, cash handling, team coordination, and problem-solving.
One of the highlights of my experience was at Sarova Lion Hill, where I occasionally relieved the Front Office Supervisor and took charge of the team schedule. This allowed me to develop my leadership and multitasking abilities while ensuring smooth guest experiences. I’m also well-versed with hotel systems like Opera and Fidelio PMS.
I’m passionate about creating memorable experiences for guests and customers, and I take pride in my ability to remain calm, organized, and professional even in high-pressure environments. I’m currently looking for a new opportunity where I can grow, lead, and bring value through excellent service and strong interpersonal skills.
