About Me
I bring over five years of experience in customer support, credit management, and training. I currently work as a Customer Satisfaction Associate at Ecom Services Ltd, where I handle customer inquiries, moderate user content, and ensure issues are resolved quickly and professionally.
Previously, I worked at Tenspot Kenya (Okash) in various roles, including Credit Controller, Credit Analyst, and Trainer. During my time there, I successfully reduced loan default rates by 55% and improved customer retention through clear communication and consistent follow-up. I also trained new debt collectors, helping them become more efficient and confident in their roles.
I’m highly adaptable, a strong communicator, and passionate about delivering positive customer experiences. I believe these qualities, along with my fluency in English, make me a strong fit for your team
