Experiences

• 

  Key Account Manager

  AfricaSokoni, Nairobi, Kenya

  2019 - 2023

  Nairobi, Kenya

  Duties and Responsibilities:
  Retaining top customers and nurturing those key relationships over time.
  Developing a solid and trusting relationship between major customers and the company.
  Resolving key customer issues and complaints.
  Developing a complete understanding of key account needs.
  Anticipating key account changes and improvements.
  Collaborating with the sales team to maximize profit by up-selling and cross-selling.
  Expanding relationships and bringing in new customers.
  Meeting all customer needs and deliverables according to proposed timelines.