Semasocial respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (semasocial.com), mobile app, or related services (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following ways:

  • Information You Provide When you create an account, complete your profile, post content, apply for jobs, use the marketplace, or contact us, we may collect: name, email address, phone number, profile photo, resume/CV details, professional experience, education, location (if provided), payment information (for premium features or transactions), messages, and any content you upload or share.
  • Information Collected Automatically Device and usage data including IP address, browser type, operating system, pages visited, time spent, referral sources, and interactions (e.g., clicks, searches, views). We use cookies, pixels, and similar technologies for analytics, security, and personalized experience (see our Cookie Policy for details).
  • Information from Others Data from connections (e.g., when someone tags you or shares content about you), imported contacts (if you sync), or third-party integrations (e.g., job boards, payment processors).

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Services (e.g., match jobs/gigs, enable messaging, facilitate marketplace transactions).
  • Personalize your experience (e.g., recommendations, feed content).
  • Communicate with you (service updates, notifications, support).
  • Process payments and transactions.
  • Detect fraud, enforce policies, and ensure security.
  • Analyze usage trends and improve features (aggregated/anonymized data).
  • Serve relevant advertising (with opt-out options where available).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers (e.g., hosting, analytics, payment processors) under strict confidentiality.
  • Affiliates and partners for integrated features.
  • Law enforcement or authorities when required by law.
  • In connection with business transfers (e.g., merger).

Marketplace transactions may involve sharing necessary details between buyers and sellers.

4. Your Rights and Choices

You may:

  • Access, correct, or delete your data via account settings.
  • Opt out of certain communications or personalized ads.
  • Request data portability (where applicable).
  • Withdraw consent for processing based on consent.

For users in regions with enhanced rights (e.g., EU/EEA under GDPR, Kenya under Data Protection Act), contact us for additional requests. We respond within legally required timeframes.

5. Data Security & Retention

We implement reasonable security measures to protect your data. However, no system is 100% secure. We retain data as long as your account is active or needed for legitimate purposes, then delete or anonymize it (except for legal retention requirements).

6. International Data Transfers

Data may be processed and stored outside your country of residence. We use appropriate safeguards for cross-border transfers.

7. Children's Privacy

Our Services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.

9. Contact Us

For questions: Email: [email protected] Phone: +254 103 750 662