Customer Success Manager
Posted:
Position: Customer Success Manager
Date Posted: June 19, 2026
Industry: Transportation Technology / Customer Success / Client Services
Employment Type: Full Time
Experience: Customer Success, Account Management, Client Relations, or Similar Experience Preferred
Qualification: Bachelor’s Degree in Business, Communications, Management, or Related Field Preferred
Salary: 70,000 – $110,000+ Annually
Location: United States (REMOTE)
Company: Zūm
Description:
Zūm is seeking a motivated and relationship-focused Customer Success Manager to join its growing team in the United States. This role is ideal for professionals who are passionate about building strong client partnerships, driving customer satisfaction, and helping organizations achieve their goals through innovative solutions.
As a Customer Success Manager, you will serve as a trusted advisor to clients, ensuring they receive maximum value from Zūm’s services. You will work closely with internal teams and customers to support onboarding, strengthen long-term relationships, and identify opportunities to enhance the overall customer experience.
Key Responsibilities:
• Build and maintain strong relationships with assigned customers
• Guide clients through onboarding and implementation processes
• Monitor customer satisfaction and proactively address concerns
• Act as the primary point of contact for customer inquiries and escalations
• Collaborate with internal departments to deliver effective solutions
• Identify opportunities for account growth and service optimization
• Track customer performance metrics and provide regular updates
• Support customer retention and long-term engagement initiatives
Requirements:
• Bachelor’s Degree in Business, Communications, or a related field preferred
• Previous experience in Customer Success, Account Management, or Client Services
• Excellent communication and relationship-building skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple client accounts simultaneously
• Customer-focused mindset with attention to detail
• Strong knowledge of:
• Customer relationship management (CRM) platforms
• Client onboarding and retention strategies
• Data analysis, reporting, and performance tracking
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