Security Control Room & Systems Supervisor

Job Summary

• To oversee the day-to-day operations of the Security Control Room and ensure effective monitoring and management of CCTV, access control, electronic guarding systems, two-way radio communication system and vehicle tracking system, supporting LTWP’s security and safety objectives.

Key Activities and Accountabilities

Operational Oversight

• Supervise Control Room operations and personnel, ensuring compliance with standard operating procedures (SOPs) while enforcing use of approved security platforms, system dashboards and digital tools for all monitoring and reporting activities.
• Monitor all electronic security systems, including CCTV, access control, intrusion alarms, and vehicle tracking systems.
• Coordinate real-time incident response with field teams, NPRs, Security and Site management, levering system alerts, live feeds and communication tools to ensure timely, informed and data driven decision making.
• Escalate security issues in line with established protocols.
• Monitor system health, uptime and connectivity of all security infrastructure 

Systems Management

• Conduct daily checks to ensure all systems are fully operational
• Log, report, and follow up on system faults with IT department through structured incident management process ensuring proper documentation, tracking, escalation and resolution within defined SLAs
• Recommend upgrades or adjustments based on performance and operational requirements.
• Maintain accurate system documentation, asset registers, configurations and change logs ensuring traceability and audit. 
• Ensure regular backups, storage management and alignment with disaster recovery requirements. 

Access & Incident Control

• Review and approve access requests in accordance with site security protocols.
• Maintain detailed records of incidents, system logs, and visitor movements.
• Support investigations with video footage and system data.

Compliance & Reporting

• Ensure adherence to LTWP Security SOPs and HSE policies and procedures.
• Compile and submit accurate daily, weekly, and monthly security reports, leveraging system generated data, dashboards and automated reporting tools to provide timely, accurate and auditable insights on system performance and operation status
• Participate in internal audits, risk assessments, and emergency response drills by providing system-based evidence (logs, access, records and video extracts), supporting risk analysis and ensuring all findings are tracked and closed through structured action tracking mechanism. 

People Management & Training

• Train and mentor Control Room Operators to maintain high competency levels.
• Lead refresher courses and enforce knowledge of operational procedures.
• Develop and manage duty rosters to ensure 24/7 control room coverage.

Qualifications and Experience

• A minimum of 5+ years in a security control room environment, with at least 2 years in a supervisory role.
• Diploma in Security Management, ICT, Electronics, or a related technical field.
• Proven experience with CCTV, access control, intrusion detection, guard patrol management system, two-way radio communication and GPS tracking systems.
• Strong leadership and decision-making skills, especially under pressure.
• ICT-literate with basic troubleshooting capabilities.
• Excellent communication and report writing skills.
• Ability to train, mentor, and motivate team members effectively.