Position: Cluster Reservation Agent

Date Posted: 31 January 2026

Industry: Hospitality / Hotel Management / Customer Service

Employment Type: Full Time

Experience: Minimum 1 Year

Qualification: Estimated Bachelor’s Degree holder, Diploma, or relevant certification in Hospitality, Tourism, or Customer Service

Salary: AED 5000 to 10000 (estimate)

Location: Palm Jumeirah,Dubai, United Arab Emirates

Company: Dukes The Palm & NH Collection Dubai

Description:
We are excited to announce an opportunity for a dedicated and customer-focused Cluster Reservation Agent to join the dynamic cluster team at Dukes The Palm and NH Collection Dubai. This role is ideal for hospitality professionals who are passionate about delivering exceptional guest experiences and thrive in a fast-paced hotel environment.

As part of the reservations team, you will play a key role in ensuring smooth, accurate, and personalized booking experiences for guests while supporting overall guest satisfaction across both properties.

Key Responsibilities:

• Handle and manage guest reservations with a high level of accuracy and attention to detail
• Deliver outstanding customer service by ensuring a seamless and personalized reservation experience
• Assist guests with reservation inquiries, modifications, and cancellations in a professional manner
• Coordinate closely with team members to streamline booking processes and enhance guest satisfaction
• Maintain clear communication with internal departments to ensure reservation accuracy

What We’re Looking For:

• Fluency in English, both written and spoken
• Additional language skills are considered a strong advantage
• Excellent communication and interpersonal abilities
• Strong organizational skills with the ability to multitask effectively
• Minimum of one year of previous experience in a reservation agent role
• Positive attitude and ability to perform well in a fast-paced, service-oriented environment

Why Join Us:

• Competitive salary and benefits package
• Supportive, collaborative, and friendly work culture
• Opportunities for career growth and professional development
• Inclusive workplace that values diversity and teamwork

If you are passionate about hospitality and enjoy working with guests, this is a great opportunity to grow your career with a respected hotel group.