Posted:5 hours ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.
Job Description
Responsibilities:
- Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analysis to address client needs
- Communicate resolutions to clients
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years relevant experience
- Consistently demonstrate clear and concise written and verbal communication in English and French
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Demonstrated ability to present concepts and influence / lead change
- Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
- Self-motivated with high competency to follow through when facing obstacles
- Demonstrated initiative and creativity in problem solving
- Ability to organize own work and manage time
- Ability to work independently within a team environment
- Excellent technical skills (Excel, Word)
- Flexible and adaptable approach to a constantly changing work environment.
Education:
- Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
- Competency in French (Written and Spoken)
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
