Position: Customer Service Executive – Real Estate

Date Posted: 24 January 2026

Industry: Real Estate

Employment Type: Full Time

Experience: Proven experience in real estate customer service and property handover

Qualification: Estimated Bachelor’s Degree holder in any discipline

Salary: AED 6,000 – 8,000 per month

Location: Dubai, United Arab Emirates

Company: Confidential

Description:
We are hiring a Customer Service Executive for a reputable real estate organization based in Dubai. The selected candidate will be responsible for managing customer interactions during the property handover and post-sales process. This role requires a presentable personality, strong communication skills, and prior experience in the real estate industry, preferably with a property developer handling property handovers.

Key Responsibilities

• Act as the main point of contact for customers during property handover and after-sales stages.
• Handle customer communications professionally via phone calls, emails, and face-to-face meetings.
• Coordinate with internal departments to ensure customer issues and requests are resolved in a timely manner.
• Support clients throughout the property handover process, including documentation and necessary approvals.
• Maintain accurate and up-to-date records of customer interactions, concerns, and resolutions.
• Address customer feedback, complaints, and escalations in a professional and effective manner.
• Ensure a high level of customer service to enhance overall client satisfaction.
• Assist with administrative and operational tasks related to customer service and property handover.

Candidate Requirements

• Bachelor’s degree in any discipline.
• Proven experience in the real estate industry, preferably with a property developer handling property handover.
• Strong background in customer service within a real estate environment.
• Excellent verbal and written communication skills.
• Presentable personality with a professional and positive attitude.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Female candidates preferred.
• Nationality: No preference.

Salary & Benefits

• Salary: AED 6,000 – 8,000 per month
• Medical Insurance: Self-medical insurance provided
• Annual Leave: 30 calendar days per year
• Air Ticket: Annual return air ticket provided