Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services. Over the years, we have acted as a preferred and the best Recruitment and HR Consultancy Company in Kenya, Africa, Middle East and handling assignments from all corners of the world. With our vast experience and in depth understanding of international recruitment procedures,
Job Description
DUTIES AND RESPONSIBILITIES
- Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
- Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.
- Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.
- Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
- Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.
- Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
- Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.
- Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
- Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.
- Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.
- Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor’s degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field.
- Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems (Amadeus/Galileo/Sabre) is an added advantage.
- 5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.
- Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
- Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.
- Practical experience working with global suppliers, DMCs, airlines, and hotel partners.
- Proficiency in online booking tools and travel management systems.
- Experience supervising or mentoring junior staff is an added advantage.
Salary: Ksh. 90,000 - Ksh. 100,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
