Position: Sr. Manager – Customer Experience

Date Posted: 22 January 2026

Industry: Technology / Customer Experience / E-commerce / Retail

Employment Type: Full Time

Experience: 10–12 Years in Customer Experience, Customer Success, or Service Operations

Qualification: Bachelor’s Degree in Business, Management, Marketing, or a Related Field

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates (Onsite)

Company: Confidential

Description:

We are seeking an experienced Sr. Manager – Customer Experience to join a leading tech giant in Dubai. This is an onsite role for a highly skilled professional who can lead, strategize, and optimize customer experience operations across the organization.

Key Responsibilities

• Own and evolve the end-to-end customer experience strategy, from onboarding through retention
• Lead and manage customer service operations, ensuring exceptional responsiveness and customer satisfaction
• Develop CX frameworks, KPIs, and performance measurement tools to continuously improve customer interactions
• Drive initiatives to enhance loyalty, reduce churn, and elevate overall customer experience

Requirements:

• 10–12 years of relevant experience in customer experience, customer success, or service operations, preferably within retail, e-commerce, or lifestyle brands
• Proven ability to lead CX teams and deliver measurable improvements in customer satisfaction and loyalty
• Strong knowledge of CX platforms, CRM systems, and service technologies (e.g., Zendesk, Salesforce, Freshdesk)
• Excellent leadership, communication, and strategic thinking skills
• Ability to work onsite in Dubai