Role responsibilities:

Business Development & Market Growth

• Identify and develop business opportunities for cement grinding aids across East Africa, leveraging market intelligence and industry networks.
• Drive new product introductions by leading technical trials and demonstrating value to customers, ensuring adoption and revenue growth.
• Analyze market trends, growth drivers, and project pipelines to align business strategies and capture emerging opportunities.
• Develop and execute plans to grow market share for existing and new products, meeting or exceeding revenue targets.
• Manage trade spend within the assigned territory and ensure effective ROI.

Technical Expertise & Support

• Provide technical advice and solutions to cement manufacturers on grinding aid applications, optimizing performance and cost efficiency.
• Conduct product demonstrations, plant audits, and technical training for customer teams to reinforce product value.
• Collaborate with R&D and supply chain teams to ensure timely delivery and technical compliance of products.
• Maintain in-depth knowledge of cement production processes and customer operations to offer tailored solutions.

Customer Relationship Management

• Build and maintain strong relationships with key accounts, distributors, and industry stakeholders to ensure customer retention and satisfaction.
• Explore and execute business development opportunities with strategic accounts to maximize revenue potential.
• Work closely with internal teams to align on service delivery and resolve customer issues promptly.
• Ensure achievement of local and export demand forecasts through proactive engagement and planning.

Operational Excellence & Compliance

• Monitor and report on sales performance, call reports, and market activities in line with company procedures.
• Ensure timely debt collection and adherence to credit policies within the territory.
• Uphold ethical standards and confidentiality in all business dealings.
• Contribute to team development by sharing technical knowledge and best practices.

Is this job for you ?

Minimum requirements:

• At least 5 years’ experience in quality control within the cement manufacturing segment
• At least 3 years’ experience in cement production optimization
• Knowledge of formulations for various cement grades
• Demonstrated understanding of cement manufacturing process and ability to conduct cement manufacturing trials
• Language proficiency in English, Kiswahili will be an added advantage
• Willing to travel regularly (locally and internationally)
• Commercial awareness – ability to identify opportunities and action
• Operating in business to business environment
• Broader understanding of economic drivers preferred
• Success at selling new concepts and products
• Ownership of and engagement with continuous self development
• Proven technical competence – understanding of technical concepts and ability to translate for commercial benefit
• Thorough knowledge of business process (forecasting, sales reports, presentation skills, supply chain)
• Experience in market research (market trends, competition) for the annual budget process