DUTIES AND RESPONSIBILITIES

• Welcome customers into the shop in a friendly, professional manner and create a positive shopping experience.
• Assist customers in selecting fashion items by understanding their needs, preferences, and style.
• Actively promote and upsell products, new arrivals, and ongoing promotions to maximize sales value.
• Meet and exceed individual daily, weekly, and monthly in-store sales targets.
• Maintain strong customer relationships by offering personalized service and encouraging repeat visits.
• Provide accurate product information including pricing, sizes, fabric, care instructions, and styling advice.
• Ensure proper product display, merchandising, and visual presentation according to store standards.
• Keep the store clean, organized, and visually appealing at all times.
• Handle customer inquiries, complaints, and returns professionally and escalate issues when necessary.
• Ensure correct cash handling, reconciliation, and compliance with company procedures.
• Monitor stock levels, restock shelves, and report low or fast-moving items to the supervisor.
• Participate in stock counts, inventory management, and loss prevention activities.
• Adhere to store policies, customer service standards, and company code of conduct.
• Support store promotions, sales campaigns, and product launches.
• Work collaboratively with team members to achieve overall store targets.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales & Marketing, Business Administration, or a related field
• Proven sales experience, preferably in FMCG, Fashion, or Retail
• Demonstrated ability to meet and exceed sales targets consistently
• Strong negotiation, communication, and interpersonal skills
• Excellent customer service and relationship management skills
• Self-motivated, proactive, and able to work with minimal supervision
• Ability to work under pressure and in a fast-paced environment
• Knowledge of the Nairobi market and its retail landscape is an added advantage