Responsibilities

Order Management: Receive, review, and orders accurately into the system.

• Track orders from placement to delivery, ensuring timely fulfilment.
• Communicate order status updates to stakeholders.

Compliance & Documentation: 

• Ensure all orders comply with company policies, contracts, and regulatory requirements (e.g., export/import rules, licensing, tax regulations).
• Prepare, verify, and maintain accurate records (invoices, packing lists, customs papers, quality certifications).
• Conduct routine audits of order and shipment files to ensure data integrity and compliance.
• Coordinate with quality assurance and legal teams to manage non-compliance issues.

Coordination & Reporting:

• Liaise with stakeholders to ensure smooth order flow.
• Track KPIs related to order accuracy, timeliness, and compliance.
• Generate regular reports on order performance and compliance metrics.
• Recommend process improvements to enhance efficiency and reduce errors.

Risk Management:

• Identify and escalate risks related to order fulfilment or regulatory breaches.
• Support internal and external audits with required documentation. 

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Strong planning and organizational skills.
• Excellent communication and coordination abilities.
• Proficient in export management systems and tracking tools.
• Analytical mindset for cost projections and performance tracking.
• Ability to manage multiple priorities and work under pressure.