Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Real Estate
Description:
Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem – that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure – the living and working spaces, communities, schools and hospitals – that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.
Job Description
Responsibilities:
- Handle inbound service calls from guests and prospective passengers
- Identify caller needs and resolve issues to achieve the highest level of customer satisfaction
- Make outbound calls and provide additional information as needed
- Provide technical assistance to callers as needed; assistance to callers with requests. Requests may include itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
- Maintain individual service quality goals, and adhere to the Call Center metrics for improved customer satisfaction results; maintain customer records in CRM tool
- Ensure accurate and timely service and respond quickly and proactively to customer requests
Requirements
- Bachelor’s degree in Business Administration, Management, Hospitality, Communications, or a related field
- 1+ years of call center experience
- Strong customer service and problem-solving skills
- Comfortable working in an office-based environment
- Strong time management and multitasking abilities
- Excellent verbal and written communication skills in English
- Proven ability to deliver first-call resolution
- Ability to build strong client relationships and adapt communication style to individual customer needs
- General knowledge of world geography
- Proficiency in basic computer applications and office equipment, including working knowledge of MS Office (Excel, Outlook, Word) and familiarity with web conferencing tools such as Zoom or Microsoft
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
