Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Equity Bank Limited (The "Bankโ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bankโs registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapterย 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The societyโs logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to fin
Job Description
Job Purpose:
The job holder will be vital in analyzing disputed transactions (Chargebacks for both Issuing and Acquiring) and making decisions based on the Card Schemes (Visa, MasterCard, UPI and Kenswitch) rules and regulations and as per Schemes time frames.
Key Responsibilities
Processing Visa, UPI and MasterCard Disputes (Issuing and Acquiring)
- Receiving incoming Chargeback reports on the Schemes and ascertaining their Correctness.
- Actioning received Queries and Complaints on CRM
- Analyzing received Chargebacks and Complaints/Queries and make decisions that will transfer the debit/Credit to the Issuer/Acquirer, Merchant or P & L
- Diarizing & follow up of outstanding chargebacks for action.
- Raise Pre-Arbitration, arbitration cases and good faith.
- Monitor and respond to incoming Pre-arbitration, arbitrations and good faith requests.
Visa, MasterCard, UPI and Kenswitch Online
- Log into Visa, MasterCard, UPI and Kenswitch systems and action disputes as per Schemes time frames.
- Attach and upload documents as per Schemes guidelines, regulations and timeframes.
Risk and Control
- Develop a deep understanding of the process and risk within the Equity card business.
- Develop a deep understanding of Visa, MasterCard, UPI and Kenswitch procedures.
- Ensure regular reading and upskilling of current Scheme manuals (Visa, MasterCard, UPI and Kenswitch)
- Ensure deep understanding of Scheme Reports and application (Visa, MasterCard, UPI and Kenswitch)
- Strict Adherence to Scheme rules, regulations and timeframes in dispute processing.
Qualifications And Experience
- Bachelor’s degree in business related field.
- Professional Certification in Card is an added advantage.
- Over 4 years’ experience in a Chargeback environment.
Key Competencies & Skills
- Knowledge of rules and laws governing visa, Mastercard,Amex and China Union Pay transactions
- Working Knowledge and experience in an investigative/reconciliatory operation processing environment.
- Understanding of Governance Risk Control Framework.
- =Knowledge of Bank products.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
