The Head of Reconciliation ensures that the Virtual Pay operates with accurate, transparent, and reliable reconciliation of all payment and financial transactions across the various jurisdictions in which the company is licensed and operates. This role is accountable for developing and managing a comprehensive reconciliation framework that supports financial integrity, strengthens internal controls, facilitates timely settlements, and enables effective collaboration with internal teams and external partners in a high‑volume, multi‑market payments environment.

Leadership & Strategy

• Lead, build, and continuously enhance the reconciliation function to ensure accurate tracking of all transaction flows, settlements, and ledger balances across markets and products.
• Develop negotiation, documentation, and implementation of reconciliation policies, standards, procedures, and controls tailored to support international operations.
• Provide strategic direction to the reconciliation team, set performance expectations, support professional development, and ensure strong succession planning.

Reconciliation Operations & Controls

• Oversee the execution of daily, weekly, and monthly reconciliation processes for transactions across payment rails, banks, Virtual Pay partners, wallets and merchant accounts.
• Establish and maintain robust reconciliation controls, exception handling workflows, and escalation procedures to promptly resolve discrepancies and exceptions.
• Monitor reconciliation outcomes for accuracy and completeness; ensure that variances and unresolved items are investigated, analyzed, and addressed in a timely manner.

Settlement Oversight & Financial Reporting

• Ensure reconciliation supports timely and accurate settlement with banking and Virtual Pay partners in all operating jurisdictions.
• Work closely with Finance to validate general ledger balances and support month‑end, quarter‑end, and year‑end close activities related to reconciliation and financial reporting.
• Prepare and present reconciliation status reports, insights, and key performance indicators of senior leadership.

Process Efficiency & Technology Integration

• Identify opportunities to automate reconciliation workflows, improve tools and systems integration, and eliminate manual inefficiencies.
• Partner with Product, Engineering, and IT teams to design and deploy scalable reconciliation solutions that support growth and operational reliability.

Compliance & Risk Management

• Ensure reconciliation practices align with internal controls, risk management frameworks, and applicable regulatory reporting obligations in all jurisdictions of operation.
• Support internal and external audits with detailed documentation, reconciliation evidence, and risk control validation.

Cross‑Functional Collaboration

• Collaborate with Finance, Compliance, Operations, Treasury, and other business units to resolve reconciliation issues, support new product launches, and address operational risks arising from transaction flows.

Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Professional qualifications such as CPA, ACCA, CIMA, or equivalent are highly advantageous.
• Minimum 7 years’ experience in reconciliation, financial operations, or payment processing functions, preferably within fin-tech, PSPs, banks, or high‑volume transactional environments.
• Demonstrated experience managing and scaling reconciliation functions or teams in a dynamic, multi‑jurisdictional operational context.
• Expertise in reconciliation principles, financial controls, exception management, and settlement operations.
• Strong analytical skills with the ability to interpret large data sets, identify trends, and resolve complex discrepancies.
• Excellent leadership, communication, and stakeholder management capabilities.
• High proficiency in Excel and familiarity with reconciliation tools, ERP/finance systems, and data analytics platforms.