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Customer Experience & Admin Coordinator at Janta Kenya

Janta Kenya
Mandatory
Nairobi, Kenya
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Posted:December 29, 2025 By:Hiring Kenya

Company Details
Name:Janta Kenya
Industry: Consulting
Website: http://jantakenya.com/
Description: Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.
Job Description

Role summary

We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional.

Key responsibilities

  • Serve walk-in customers and manage front-desk experience
  • Handle WhatsApp, Instagram DM, and customer inquiries
  • Manage exchanges, refunds, and complaints (based on policy)
  • Track daily expenses and support basic financial records
  • Assist with payroll preparation and supplier payment follow-ups
  • Maintain admin records, schedules, and filing
  • Support smooth day-to-day store operations

You’ll be successful if you:

  • Are friendly, calm, and customer-focused
  • Are organized and good with records
  • Can handle money responsibly
  • Enjoy working with people and keeping things tidy
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time

Key Skills

customer Care 
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