Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clientsโ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.
Job Description
This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you.
Key Responsibilities:
- Lead, coach, and supervise call center agents
- Monitor KPIs and ensure service quality standards are met
- Provide training and motivation to the team
- Resolve escalations and guarantee a positive customer experience
Requirements:
- Mandatory: Previous experience as a Call Center Supervisor (no exceptions)
- Strong leadership, communication, and organizational skills
- Results-driven, able to work under pressure
- Fluent English and proactive attitude
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
