Job Ref. No: JLIL 370

Role Purpose

• The role holder is responsible for overseeing and managing the day-to-day operations of the Jubilee-owned buildings. The role holder is required to ensure that the buildings are well-maintained, safe and meet the needs of the occupants. Lastly, the role holder plays a crucial role in ensuring the efficient operation of the facilities and creating a positive environment for tenants or occupants, while ensuring compliance with the set policies and procedures.

Main Responsibilities

Operational

• Building Maintenance: Coordinate and oversee maintenance activities, including repairs, renovations, and preventive maintenance programs. Ensure that the building's infrastructure, systems, and equipment are properly maintained and comply with safety regulations. Supervising and participating in preventive maintenance of buildings, including floors, walls, ceilings, doors, windows, locks, fixtures, and furniture
• Facility Management: Manage and supervise the cleaning, security, waste management, and other facility-related services. Ensure that the building is clean, secure, and well-maintained at all times.
• Tenant Relations: Serve as the primary point of contact for tenants or occupants regarding any facilityrelated issues or concerns. Address tenant complaints, resolve conflicts, and maintain positive relationships with all stakeholders.
• The role holder will ensure a safe working environment throughout the facility for all employees, and assist in monitoring employee productivity, and providing suggestions for increased service or productivity.
• The role holder assesses maintenance and repair needs on all mechanical systems and equipment and performs light maintenance tasks, as well as evaluates and supervises building staff, assigns work tasks, and trains new employees.
• Responsible for managing community areas within the building property and prepare them for scheduled events.
• Enforce building security and safety policies, and train staff members on proper policy protocols, as well as manage all emergency situations.
• Checking grounds, buildings and equipment, and recording need for repair and replacements and reporting the same
• Providing clear and complete documentation of all activities within the facility and giving orientations to rental groups as necessary
• Enforcing building and safety regulations, notifying proper maintenance personnel when facility problems arise and communicating to staff and patrons through communication systems
• Planning and conducting a preventive maintenance program; training new employees; maintaining adequate levels of janitorial and maintenance supplies; as well as keeping records and preparing reports
• Working with employees to maintain a clean and safe facility.
• Conduct regular inspections of the building and identify maintenance and repair needs.
• Respond promptly to building emergencies and take appropriate actions to mitigate risks and ensure occupant safety.
• Manage building systems, including HVAC, electrical, plumbing, and security, to ensure their efficient operation.
• Coordinate and oversee renovation and remodeling projects, including planning, budgeting, and contractor management.
• Stay updated on industry trends, new technologies, and regulations related to building maintenance and operations.

Corporate Governance

• Compliance: Ensure compliance with building codes, safety regulations, and environmental standards.
• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Problem-solving: Aptitude for identifying and resolving building maintenance issues
•  Communication: Strong verbal and written communication skills to interact with building occupants, contractors, and vendors.
• Organization: Excellent organizational skills to prioritize tasks, manage resources, and meet deadlines.
• Attention to detail: Keen eye for detail to identify maintenance needs and ensure quality standards are met.
• Technical expertise: Knowledge of building systems and equipment, maintenance procedures, and relevant regulations.
• Customer service: Commitment to providing excellent service to building occupants and addressing their needs.
• Flexibility: Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Land Economics, Real Estate Management or any other related Fields.
• Student Member of the Institution of Surveyors of Kenya
• Diploma in Technical Education – Building, Mechanical, Civil or Electrical is an added advantage
• Additional certifications in building maintenance, facilities management or related areas
• Minimum 1-2 years’ experience in a similar role
• Experience with commercial or residential building operations and maintenance is advantageous.