Roles and Responsibilities

• Corporate and Internal Communications
• Craft and disseminate internal communications to foster a collaborative work culture.
• Manage crisis communications ensuring timely and accurate information dissemination.
• Craft thought leadership, ESG, and engaging content for digital and internal consumption.
• Plan and deploy corporate communications, public relations, and media engagement initiatives.
• Draft press releases and internal communication materials for various initiatives and events.
• Coordinate media and event invitations and subsequent coverage with key media partners.
• Foster positive relationships with media outlets.
• Coordinate with internal stakeholders on events and initiatives to ensure brand image and presence.
• Planning & Resource Coordination
• Coordinate resources efficiently to meet project timelines and deliverables.
• Conduct regular resource assessments to optimize allocation across communication projects.
• Manage corporate communications expenditure to ensure attainment of objectives as per the approved budget.
• Collaborate with cross-functional teams to align communication plans with business priorities.
• Brand & Reputation Management
• Proactively identify potential risks to the company's reputation and develop mitigation strategies.
• Conduct regular brand audits to assess public perception and adjust communication strategies accordingly.
• Engage in stakeholder management to strengthen relationships and build positive brand associations.
• Monitor industry trends and competitor communications to stay ahead of potential reputation challenges.
• Coordinate Corporate Social Investment initiatives as per strategy.
• Promote brand consistency internally and externally across East Africa.
• Manage events and engagements to corporate standard.
• Group Business Support
• Collaborate with business units to identify and leverage unique communication opportunities.
• Conduct regular assessments of industry-specific communication trends and apply insights.
• Provide targeted support for thought leadership content creation in each business domain.
• Facilitate cross-business collaboration to share best practices and enhance overall communication effectiveness.

Requirements

Preferred Qualifications

• Bachelor’s Degree in Marketing/Communications or a related field.
• Over 4 years of experience in corporate communications/public relations, preferably in a service-oriented industry.
• Strong writing, interpersonal, and strategic skills.
• Knowledge of digital/online/social media strategy and implementation.
• Knowledge of public/media relations and corporate communications best practices.
• Ability to draft and coordinate the production of corporate literature, presentations, and public communication materials.
• Strong people skills and the ability to interface with people at all levels, including media and other stakeholders