The Senior Software Engineer– LMS & MIS will be responsible for proactively leading, designing, and implementing the LMS/MIS roadmap and solutions, while collaborating with cross-departmental teams. This role plays a critical part in strengthening Pezesha’s core banking infrastructure and ensuring operational efficiency across Kenya and Uganda.

Primary Responsibilities

• Lead the design and implementation of the LMS/MIS roadmap and associated technical solutions.
• Manage and resolve all LMS/MIS issues raised by the Finance, Credit, and Data teams.
• Define and evolve the LMS/MIS roadmap into a robust core banking module for internal use.
• Develop and implement long-term, scalable solutions to recurring LMS issues.
• Lead Pezesha’s core banking technology strategy, ensuring a solid and sustainable technical foundation.
• Automate manual processes and configurations to enable DIY capabilities and reduce dependency on tech teams.
• Prepare comprehensive documentation and conduct training sessions for relevant teams.
• Lead the weekly LMS workstream meetings, managing priorities and actions based on the issue tracker.
• Act as the primary point of contact for Finance and other departments on all LMS-related matters, driving proactive problem-solving through cross-functional collaboration.

Key Performance Indicators (KPIs)

• Issue Resolution:
• Achieve 100% execution of issues reported by Finance and other internal users as tracked in the LMS issue tracker.
• Responsiveness:
• Provide feedback and progress updates on LMS issues within 24 hours.
• Finance Support:
• Ensure monthly financial system closure and related LMS support are completed by the 5th of each month.
• System Automation:
• Implement APIs or configurations that enable DIY functionality for internal teams, reducing over-reliance on Tech.
• Cross-Country Support:
• Provide timely LMS support to both Kenya and Uganda teams within a 24-hour SLA.
• Risk Management:
• Maintain zero major tech losses, with any Root Cause Analysis (RCA) showing no losses exceeding KES 20,000.
• Documentation and Knowledge Sharing:
• Maintain proper documentation of all LMS implementations and conduct monthly peer training sessions with developers to understand our core banking module and KT.
• Leadership and Ownership:
• Demonstrate senior-level ownership and communication, including same-day (24 hours) response rates and proactive task updates.
• Strategic Development:
• Establish a strong technical foundation for the “LMS as a Service” module to launch in 2026.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
• Proven experience (5+ years) as a Software Engineer or similar role, preferably in fintech, banking, or lending platforms.
• Strong understanding of LMS and MIS workflows, lending processes, and financial reporting.
• Hands-on experience with backend technologies (e.g., PHP, Java, C#, Python, Node.js,).
• Experience with frontend frameworks (e.g., React, NextJS) for dashboard and reporting interfaces.
• Knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB).
• Experience designing RESTful APIs and integrating with third-party services.
• Familiarity with cloud platforms (GCP, AWS or Azure) and containerization (Docker, Kubernetes).
• Understanding of data security, encryption, and regulatory compliance (e.g., GDPR, PCI-DSS, local financial regulations).
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
• Excellent communication and collaboration skills.

Preferred Requirements

• Prior experience building or maintaining Loan Management Systems or Core Banking Systems.
• Experience with Business Intelligence (BI) and MIS reporting tools (e.g., Power BI, Tableau, Metabase).
• Knowledge of microservices architecture and event-driven systems.
• Familiarity with credit scoring models, risk management systems, and fintech lending platforms.
• Experience with Agile/Scrum methodologies.