Position: Reservations Agent

Date Posted: December 20, 2025

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Not Specified

Qualification: Diploma or Bachelor’s Degree holder (Estimated)

Salary: AED 4000 to 7000

Location: United Arab Emirates

Company: Millennium Hotels and Resorts

Description:

We are currently looking for a customer-focused and well-organized Reservations Agent to join our hospitality team and play a key role in supporting guests throughout their booking journey. This position is ideal for individuals who enjoy interacting with people, delivering excellent service, and ensuring every reservation experience is smooth and professional.

As a Reservations Agent, you will be responsible for handling guest inquiries, managing bookings accurately, and maintaining a high standard of service in a fast-paced hotel environment. If you have strong communication skills and a passion for guest satisfaction, this role offers an excellent opportunity to grow within the hospitality industry.

Key Responsibilities:

• Assist guests with reservations and booking-related inquiries in a professional manner
• Ensure accurate entry and management of reservation details
• Provide clear information regarding availability, rates, and hotel services
• Maintain excellent communication with guests to ensure a seamless booking experience
• Support the reservations team in daily operational tasks

Requirements:

• Excellent verbal and written communication skills
• Strong customer service orientation
• Good organizational and multitasking abilities
• Ability to work efficiently in a fast-paced hospitality environment