Operations Management

• Oversee daily restaurant operations to ensure smooth service delivery
• Ensure compliance with food safety, hygiene, and quality standards
• Monitor stock levels, control costs, and minimize wastage
• Ensure all operational procedures and SOPs are consistently followed
• Team Leadership & People Management
• Recruit, train, schedule, and supervise restaurant staff
• Foster a positive, high-performance work culture
• Manage staff performance, attendance, and discipline
• Address staff turnover through coaching, engagement, and development
• Customer Experience & Service Excellence
• Ensure high standards of customer service at all times
• Handle customer feedback, complaints, and service recovery professionally
• Drive repeat business through exceptional guest experiences
• Sales, Performance & Reporting
• Drive revenue growth through upselling, promotions, and operational efficiency
• Monitor daily sales, labor costs, and profitability
• Prepare operational and performance reports for management
• Compliance & Standards
• Ensure adherence to company policies, health regulations, and licensing requirements
• Maintain cleanliness, safety, and brand standards across the restaurant

Requirements

• Minimum 5 years’ experience as a Restaurant Manager or Assistant Manager in a busy restaurant environment
• Strong leadership and people management skills
• Proven ability to work under pressure and manage high staff turnover
• Solid understanding of restaurant operations, cost control, and customer service
• Excellent communication, problem-solving, and organizational skills
• Flexibility to work shifts, weekends, and holidays

Key Attributes

• Results-driven and hands-on leader
• Calm under pressure
• Customer-focused mindset
• Highly organized and proactive
• Strong decision-making ability