Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clientsโ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.
Job Description
- We are looking for a Customer Service Representative (Tire Support Specialist) to join our team. This is a full-time position where you will assist consumers, tire installers, and wholesale distributors with inquiries related to specific tires or existing orders.
Role Overview
- Handle incoming calls, chats, and emails
- Provide proactive and professional customer support
- Identify customer needs and deliver effective solutions
- Maintain product knowledge to ensure best-in-class service
- Explain complex processes clearly and guide customers step by step
- Compare product features to guarantee customer satisfaction
What We’re Looking For
- 6–12 months of customer service experience
- Enthusiasm for solving complex issues
- Adaptability and versatility to daily challenges
- Retention/selling experience is a plus
- Consistent employment history
- Technically savvy – must be comfortable with current technology
- Discretion in handling confidential information
- Spanish language
skills are a plus
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
