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Collections Officer -Tenant Purchase Administration at HF Group

HF Group
2 Years
Nairobi, Kenya
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Posted:1 hour ago By:Hiring Kenya

Company Details
Name:HF Group
Industry: Banking
Website: https://www.hfgroup.co.ke/
Description: Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. ,, ,Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending funds advanced from First Permanent East Africa Limited (FPEA). Operations were restricted to the zoned residential areas within Nairobi and Mombasa. ,, ,Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of Uganda respectively. ,,
Job Description

Principle Accountabilities

  • Accurate and timely reports indicating status of overdue accounts, recovery efforts, and performance indicators.
  • Effective management of delinquent accounts leading to improved Portfolio at Risk (PAR) performance.
  • Comprehensive documentation of all customer interactions, repayment arrangements, and follow-up activities.

Key Competencies and Skills

  • Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills
  • Solid customer service attitude with excellent negotiation skills
  • Knowledge of KYC/AML compliance requirements
  • Astute product knowledge
  • Knowledge of portfolio management
  • Commercial acumen
  • Analytical skills
  • Knowledge of relevant laws and regulations governing debt collection practices
  • Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
  • Familiarity with credit scoring systems and models to evaluate credit risk accurately.

Minimum Qualifications, Knowledge and Experience

Academic and Professional Qualifications

  • A bachelor's degree in Finance, Business, or a related field is preferred.

Experience

  • Minimum 2 years’ work experience in Credit, Lending, Debt Management, Collections, or Credit Analysis.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time

Key Skills

finance  AccountingAuditing 
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