Marketing Intern at iSON Xperiences Limited

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Company Details
Industry: Telecommunications
Description: iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description

ABOUT THE ROLE

 

As a Marketing Intern focused on Social Brand Engagement, you will bring a fresh, youthful perspective and help us connect with youth, the backbone of our operations. You will be responsible for spotting trends, creating engaging content for Instagram, Facebook, our website, and any other channels, ensuring our brand resonates with the youth demographic

 

KEY RESPONSIBILITIES

 

Trend Tracking: Stay up-to-date on the latest youth, local culture and digital trends.

Content Creation: Develop engaging content (images,videos, captions) for social media and other platform

Event Coverage: Utilize the photos and videos at company events for Public Content

Visual Refresh: Assist in refreshing visuals for internal and external communications.

Cross - functional Collaboration: Work with different teams to gather content and align on messaging.

Editing: Edit and proofread content for youth, people centric and cultural messaging.

Content Plan Maintenance: Help maintain and update the content calendar.

Performance Reporting: Share updates on content performance and engagement

Format Innovation: Suggest new and innovative content formats and approaches.

SKILLS NEEDED

 

TrendAwareness: A strong understanding of youth, local culture and digital trends.

Visual Taste: An eye for visually appealing content aligned to current trends

Ability to write engaging and captions / comments in English / Local languages

Editing Skills: Basicphoto and videoediting skills with tools like Canva / KITTL

Communication Skills: Excellent written and verbal communication skills.

Multitasking Ability: Ability to manage multiple tasks simultaneously.

Coordination Skills: Good organizational and coordination skills.

Salary: Ksh. 30,000 - Ksh. 50,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
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