Key Areas of Responsibility

• Keep detailed and accurate records of health business policies underwritten and decisions made (both in medcare and in physical files).
• Assist in underwriting health insurance risks
• Carry out scheme performance analysist and propose appropriate renewal terms
• Participate in the preparation of quotations within set standards
• Prepare policy documents, endorsements debits and credit notes
• Dispatch policy documents, new business and renewal debits and endorsements within the set time frames.
• Assist in the renewal of policies in the system within the set time frame.
• Attend to correspondence and client queries (both written and by phne) within the set time frames.
• Attend to correspondence and client queries within set timelines
• Prepare reports as may be required from time to time.
• Debt management at business entry point and renewal in line with the credit policy.
• Implementation of policy suspension and policy cancellations
• Liaison with the other departmental and company functions to ensure smooth delivery of services to insured clients
• Implementation of TCF
• Provider liaison to ensure that all providers have updated scheme and membership records
• Reconciliation of smart applications and medware records to ensure data consistency.

Requirements

Minimum Qualifications:

Bachelor’s degree in insurance or business related discipline.

Progress towards Diploma in Insurance (ACII, or AIIK), (at least three papers or equivalent).

2 years’ experience in insurance industry

 Core Competencies

• Customer, market an competitor understanding
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skiils
• Excellent organizational and stakeholders management skills
• Result driven
• Adapting and responding to change
• Planning and organization
• Presenting and communicating information
• Persuading and influencing
• Interpersonal skills
• Adherence to principles and values