Responsibilities

• Develop and implement sales strategies to grow the hardware product portfolio across assigned territories or accounts.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities.
• Support reps in closing complex deals, preparing proposals, and delivering product presentations.
• Build and maintain strong relationships with key customers, distributors, and retail partners.
• Resolve escalated customer issues and provide high-level support on product inquiries and technical details.
• Ensure consistent communication, quick response times, and strong service follow-through.
• Lead, motivate, and mentor a team of sales representatives in achieving monthly and quarterly sales targets.
• Conduct regular performance reviews, provide coaching, and identify training opportunities.
• Oversee daily sales activities, delegate tasks, and ensure adherence to sales processes and company policies.
• Foster a high-performance culture focused on accountability, collaboration, and customer satisfaction.
• Track sales KPIs and work closely with management to adjust strategies when needed.
• Prepare weekly and monthly sales reports, forecasts, and pipeline updates.
• Collaborate with marketing, logistics, and product teams to ensure smooth order flow and on-time delivery.
• Assist in managing inventory levels, promotional planning, and new product launches.

Qualifications & Experience

• Degree/Diploma in marketing or business-related courses would be added advantage.
• Minimum of five years of successful sales experience
• Strong knowledge of hardware products, supply chain processes, and distribution channels.
• Excellent interpersonal skills, including the ability to quickly build rapport with customers.
• Excellent analytical and problem-solving skills and capacity to adopt fast to a new environment.
• Excellent negotiations and communication skills
• Time management and exceptional organizational skills
• Competency in Microsoft applications including word, excel, and outlook.
• Experience in end to end customer relationship management
• Strong understanding of customer and market dynamics and requirements
• Proven interpersonal and team coordination skills
• Proven proficiency on MS-Office