About the Job

The main duties and responsibilities of this role include:

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
•  Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages. Familiarize oneself with the culture, behavior, and traditions to effectively address guest needs.
• Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities.
• Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels.
• Possess basic knowledge of beverage wines/cocktails and in-house wines, with the ability to accurately pronounce menu items.
• Fulfill any additional duties and responsibilities assigned by the outlet manager or hotel management in a timely manner.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2-3 years of experience in a restaurant / lounge experience within a luxury environment
• High School Diploma
• Software competencies – Microsoft Office programs
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English

About the Benefits 

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include: 

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)