Posted:1 hour ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.
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We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month.
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Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer.
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Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.
Job Description
The position bridges curiosity about technology with strong communication and facilitation skills: turning complex AI capabilities into simple workflows, teaching colleagues how to apply AI effectively, and documenting solutions for others to replicate. While not a professional engineer, the Learning AI Specialist is expected to code through AI, using generative AI tools to produce, test, and refine scripts, dashboards, and automations that directly support business outcomes such as faster onboarding, improved QA, and stronger Net Revenue Retention (NRR)
Key Responsibilities
- Curate and maintain AI prompt/context libraries
- Design and run AI pilots for learning
- Build light automations to support Specialists and Assessors
- Enable Learning Specialists, Learning Assessors, and other teams
- Ensure responsible AI adoption
What We’re Looking
- For 2-5 years of experience in AI applications in learning (prompt engineering, AI-supported design, simulations).
- Ability to use AI tools to generate, test, and refine code and automations.
- Familiarity with no-code tools and dashboards.
- Strong written and verbal communication in English.
- Experience facilitating training or enablement sessions.
- Culturally competent with strong cross-cultural communication skills
- Should have a High-Performance Computing System to run complex analytical software (e.g., SQL, BI Tools) and manage large datasets.
- High-quality headset for clear communication
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time