Job Description

• Proper handling of front office roles and ensure First Class Customer Experience at all times.
• Timely escalation rate of customer enquiries and complains to relevant persons and ensures closure.
• Share product knowledge to customers.
• Conduct after sales surveys and compiling of reports/complaints/recommendations to help the company improve customer experience.
• Contact clients who visit our branches to find out the level of service and share reports.
• Accurately track and keep an eye on the progress of every client document being handled.
• Support and coordination of all company events.
• Maintain customer records.
• Oversee and support staff with all administrative procedures.
• Report on the daily running/operations of the front office.
• Filing of both physical and digital documentation.
• Liaise and communicate with the customers who win gifts, vouchers or raffles from the company.
• Monitor and control expenses related to the front desk operations, ensuring adherence to budgetary guidelines.

Requirements:

• Minimum education level: Diploma in a related course i.e Customer Care/Marketing/Sales from a reputable institution.
• At least two years’ proven experience as an administrative or Customer Experience assistant
• High degree of accuracy and attention to detail when handling company and clients’ documents.
• Strong analytical, planning, communication and interpersonal abilities.
• Highly motivated and enthusiastic to maintain great services for both internal and external clients.
• Strong organizational skills with the ability to multi-task
• Team player.
• Proficiency in computer skills.

Salary Scale

Kshs. 30,000 – Kshs. 45,000

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Customer Experience and Admin Assistant) to recruitment@username.co.ke by 25th August 2023.